Customer Services Standards

·   We will greet each member with his/her first or last name sometime during his or her visit with us.

·   We will be assertive in searching for and recognizing opportunities to extend ourselves to members and guests.

·   We will introduce ourselves, and, with sincerity, do our best to help them.

·   When someone has concerns, we will listen objectively. We will attempt to resolve the complaint or find a staff member who can.

·   We will always take the time to answer member questions to the best of our ability. If we do not know the answer, we will find out and follow-up with the individual within 48 hours.

·   We will be helpful, respectful, and courteous to fellow employees in order to guarantee quality service.

·   We will not complain and/or discuss work situations with members/guests.

·   We will make every effort to keep Health Bridge Fitness Center clean, safe, and maintained on a daily basis, regardless of job description.

·   We will respect the privacy of our members and not discuss member-related information in public.

·   We are responsible for the positive experience of each member. We will not engage in lengthy individual conversation/s with staff or members while others go unattended.

·   We will display an attitude and service style that reflects our belief that a happy, satisfied member is our number one priority.